PRIVACY POLICY

Zone Zero is operated by ZONE ZERO DEFENSE (“Zone Zero,” “we,” “us,” or “our”). We respect your privacy and are committed to being transparent about how we collect, use, and protect information when you visit our website, submit a form, request information, or otherwise interact with us.

This Privacy Policy describes our practices regarding information collected through ZONE-0.COM (the “Website”) and related communications initiated through the Website.

1. Information We Collect

We may collect information that you provide directly to us, as well as certain information automatically when you use the Website.

Information You Provide

When you complete a form, request information, contact us, subscribe to communications, or otherwise interact with the Website, we may collect information such as:

• Your name
• Email address
• Telephone or mobile number
• Property or mailing address, if provided
• Information about your property or service needs
• Communication preferences
• Information contained in messages, questions, or other information you voluntarily submit

You are not required to provide personal information simply to browse most areas of the Website.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically through cookies, tracking technologies, server logs, and similar technologies. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Links or buttons clicked
• Date and time of visits
• General website interaction and activity information
• Online identifiers associated with cookies or similar technologies

We use HubSpot to help operate our website, manage customer and prospect information, process website forms, understand website activity, and communicate with individuals who contact us.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests
• Contact you regarding services you have asked about
• Provide estimates, consultations, assessments, or other requested information
• Manage prospective and existing customer relationships
• Operate, maintain, and improve the Website
• Understand how visitors use the Website
• Improve our services, content, and communications
• Send marketing or promotional communications where permitted by law
• Maintain business records
• Protect the security and integrity of our Website and systems
• Detect or prevent fraud, misuse, or other unlawful activity
• Comply with applicable laws, regulations, legal processes, and governmental requests

We may also use information for other purposes disclosed to you when the information is collected.

3. HubSpot and Service Providers

We use HubSpot as a customer relationship management, website, analytics, form-processing, and communications platform.

When you interact with our Website, HubSpot may process information on our behalf, including information submitted through forms and information collected through cookies or other tracking technologies.

We may also use other companies and service providers to help us operate our business, such as website hosting providers, IT providers, email or telecommunications providers, professional advisors, and other vendors.

These providers may have access to personal information when reasonably necessary to perform services for us.

We do not sell personal information to third parties for monetary compensation.

4. Cookies and Website Tracking

The Website may use cookies and similar technologies to provide website functionality, remember preferences, understand visitor behavior, measure website performance, and support our use of HubSpot.

Depending on our configuration, these technologies may collect information such as your IP address, online identifiers, device information, pages visited, and interactions with the Website.

You may be able to control cookies through your browser settings and, where available, through the cookie preference tools displayed on our Website.

Blocking certain cookies may affect the functionality or performance of the Website.

5. Do Not Track Signals

Some browsers offer a “Do Not Track” (“DNT”) setting that allows users to signal a preference regarding online tracking.

Because there is not currently a universally accepted standard for responding to DNT signals, our Website does not currently respond to browser DNT signals.

You may use your browser settings or any cookie preference tools made available through the Website to manage certain tracking technologies.

Third-party service providers used to operate or analyze the Website may collect information about your interactions with the Website in connection with providing their services to us.

6. Email Communications

If you provide your email address, we may use it to respond to your inquiry and, where appropriate, send you information about Zone Zero, our services, educational content, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

Unsubscribing from marketing communications will not prevent us from sending non-promotional communications that are necessary to respond to a request, provide a service, or manage an existing business relationship.

7. SMS and Text Messages

If you separately choose to receive marketing or promotional text messages from Zone Zero, we may send messages to the mobile number you provide.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a message. You may also contact us using the information provided below.

Where applicable, you may reply HELP for assistance.

Your consent to receive text messages may be withdrawn as permitted by applicable law.

8. Telephone Communications

If you provide a telephone number in connection with an inquiry or request, we may use that number to respond to you regarding your request.

We may also make marketing or promotional calls where permitted by applicable law and where any legally required consent has been obtained.

9. How We Share Information

We may disclose personal information to:

• HubSpot and other service providers that support our Website, customer relationship management, communications, or business operations
• Contractors or vendors assisting us in providing requested services
• Accountants, attorneys, insurers, and other professional advisors
• Government agencies, law enforcement, courts, or other parties when disclosure is required or permitted by law
• A purchaser, successor, or other party involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction

We may also disclose information when reasonably necessary to protect our rights, property, customers, employees, or others.

We do not disclose personal information to unrelated third parties for their own direct marketing purposes unless we have obtained appropriate permission or otherwise disclosed that practice to you.

10. Your Choices and Requests

You may contact us to:

• Ask what information we maintain about you
• Request that inaccurate contact information be corrected
• Request deletion of information, where appropriate
• Update your communication preferences
• Unsubscribe from marketing communications

We will consider and respond to requests in accordance with applicable law and our legitimate business and legal obligations.

Certain information may need to be retained for purposes such as recordkeeping, legal compliance, resolving disputes, preventing fraud, or maintaining records of communication opt-outs.

To make a privacy-related request, contact us at: info@zone-0.com

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining customer and prospect relationships, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining appropriate business records.

Retention periods may vary depending on the type of information and the reason it was collected.

We may retain limited information regarding individuals who have opted out of marketing communications so that we can honor those preferences.

12. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, electronic communication, or information system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

13. Children's Privacy

The Website is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13 through the Website.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Websites

The Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Material changes may also be communicated through the Website or by other appropriate means.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

ZONE ZERO DEFENSE
P.O. BOX 150
SAN MATEO, CA 94401
Email: info@zone-0.com
Phone: 877.762-9376